That was day one and almost 3 hours wasted and he left with nothing fixed.ĭay 2 he still tries to replace modem and wastes another few hours.ĭay 3 I get more involved because now I'm frustrated and can't believe they send out useless people to fix things. tried 2 other modems and still can't get them to work. I told him there was a signal problem because I had no internet and HD channels were out and he ignored me and proceeded to replace the modem. These technicians don't have a clue what they are doing. How do I get someone out that will actually look at something?ĭoes optimum have reps that monitor any of these formus like xfinity or cox? I have seen people actually get help on the forums while I was searching for answers. He left suggesting I get a modem/router combo. "Well, look at my ipad, everything is green. "It must be your router!" No, my router wont cause poor return path signals and all of the other errors my modem is reporting. "It must be a bad splitter!" No, you guys replaced the line to my house a year ago and besides the ground block the line goes directly to my modem.
"I bet your wifi cant reach from the basement!" No, i have 2 APs upstairs. "It must be your modem!" No, i have the same trouble on the ubee, cm1000 and mb8600. He didn't want to hear anything and just wanted to look at my equipment. Had an optimum tech appointment today and a local av installer guy came today. My modem logs point to a poor upstream connection with power levels around 53 and spiking to 56. More recently I have been having some intermittent drops on my internet service. They finally got my downstream power levels in line with 12db of attenuation. I have been dealing with optimum for over a year to try to resolve my issues. News 12 Networks- a group of cable networks that provide news, weather, traffic and sports to cable subscribers in the New York/New Jersey/Connecticut tri-state area through seven individual 24-hour local news channels and five traffic and weather channels. Lightpath is currently available in 21 state and serves more than 375,000 businesses. Lightpath- A internet and telephone service for business. Optimum Voice- a Voice over IP (VoIP) telephone service Additionally, they may also connect to hotspots provided by Charter Spectrum, Comcast and Cox nationwide. Subscribers also get access to Optimum WiFi hotspots that are located within the Altice's service area. Optimum Online- a DOCSIS Internet service that offers speeds up to 400 Mbps. No other ISPs near me? Guide to startup ISPs
Guide to using your own router with Optimum This is an unofficial, informal discussion forum, where you can share concerns and information, and organize to advocate for better service. THIS SUBREDDIT IS NOT AFFILIATED WITH OPTIMUM OR ALTICE IN ANY WAY.
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